Customer Service AI Agent for Every Channel

Name: CSA — Customer Service AI Agent
Brand: Emojot
Price: 40 USD

CSA unifies Instagram, WhatsApp, Messenger, TikTok, web chat, and email into one intelligent inbox. AI replies from your knowledge base, with smart AI-to-human handoffs.

Trusted by customer-focused businesses worldwide

What You Get

Four pillars that make CSA your unified customer service platform.

knowledgebase.pdf

Your knowledge base, policies, and SOPs become instant answers.

workflows.xlsx

Automations, tags, and routing — structured and measurable.

brand-voice.svg

On‑brand replies with tone and style controls across channels.

faqs.docx

Common questions answered instantly, 24/7, across channels.

customer-journey.png

Contextual responses based on customer history and behavior.

sla-policy.pdf

AI highlights priority threads and SLA risks so nothing slips.

knowledgebase.pdf

Your knowledge base, policies, and SOPs become instant answers.

workflows.xlsx

Automations, tags, and routing — structured and measurable.

brand-voice.svg

On‑brand replies with tone and style controls across channels.

faqs.docx

Common questions answered instantly, 24/7, across channels.

customer-journey.png

Contextual responses based on customer history and behavior.

sla-policy.pdf

AI highlights priority threads and SLA risks so nothing slips.

Knowledge sync

Train CSA on your docs, pages, and SOPs — always up to date.

Learn more

Try It Yourself: AI Chat

Integrations

Connect WhatsApp, Instagram, Messenger, TikTok, email, web chat plus CRM & helpdesk.

Browse integrations

December 2025

Automations

Automations, tags, and routing — structured and measurable.

Learn more

Benefits

Handle Inquiries 10x Faster

For support, sales, and operations teams across industries. From social DMs to email, web chat, and voice — AI responds instantly so no customer or lead waits.

Instant Responses

Replies in under a second across social, web, email, and voice — no lead goes cold.

Faster Resolutions

Auto‑triage, summarize, and suggest fixes so complaints close quickly.

Convert More

Qualifies and routes to bookings, demos, or payments — from hospitality to SaaS.

Meeting created

Dashboard

API Calls

Success Rate

Workflows

Reduce Handle Time

Drafts replies, summaries, and next steps so staff focus on edge cases.

24/7 Coverage

Always‑on across time zones and peak hours — no extra shifts.

Unified Knowledge

Answers from your docs, CRM, CMS/PMS, and SOPs — continuously in sync.

Use Cases by Industry

Built for global customer service

Unified multilingual customer conversations across every channel.

AI to Human Agent Smart Transfer

Seamlessly hand off conversations from AI to human agents when needed, ensuring customers always get the best support.

Omnichannel integrations

Connect channels in minutes — Instagram, WhatsApp, Messenger, TikTok, email, and web chat — no code required.

Watch the product walkthrough

See CSA by Emojot in action on YouTube — AI replies, smart handoffs, and ticketing in seconds.

On a mission to take you global with the latest AI

CSA by Emojot is built to help you deliver 5-star service at scale.

CSA turned our scattered WhatsApp and Messenger threads into one smart inbox. Now, customer replies are faster, and our team feels in control again.

Guillermo Rauch

CEO, Vercel

Case Studies

Real-world impact from unified, AI-powered conversations.

Radisson

Radisson Hotels, a global brand in Sri Lanka, leverages CSA to unify guest messaging across WhatsApp, Instagram, and web chat. With AI-driven routing for language and intent.

Industry :Hotels & Hospitality

-45%

Average response time

+30%

Customer satisfaction

Read Full Case Study

Hilton

Unified guest messaging across WhatsApp and Instagram with AI routing for language and intent. Property teams resolve issues faster and capture NPS at checkout.

Industry :Hospitality

-40%

Time to resolution

+18%

NPS uplift in 3 months

Read Full Case Study

Santorini Group

Automated FAQs in 6 languages and smart handoffs increased booking conversions and reduced front desk workload during peak season.

Industry :Travel & Leisure

+12%

Direct bookings

-55%

Front desk tickets

Read Full Case Study

Conversations made intelligent

Hear how businesses transform their customer and internal communications,
streamline workflows, and deliver exceptional experiences with CSA

CSA transformed how we handle customer conversations. The AI understands our business context perfectly and provides responses that feel genuinely helpful, not robotic.

Annette Black

Sony

Setting up CSA was incredibly smooth. All our communication channels are now unified in one intelligent inbox.

Dianne Russell

McDonald's

The seamless handoff between AI and human agents is brilliant. Our customers never feel like they're talking to a bot.

Cameron Williamson

IBM

CSA's analytics helped us understand our customers better. We're resolving issues faster and improving satisfaction scores.

Robert Fox

MasterCard

Training CSA on our knowledge base was effortless. Now it answers complex questions with the same expertise as our senior team members.

Darlene Robertson

Ferrari

Our internal communications are so much more efficient now. CSA handles routine queries, letting our team focus on strategic work.

Cody Fisher

Apple

The multi-channel integration is phenomenal. Whether customers reach us via email, chat, or social media, CSA provides consistent, intelligent responses across every touchpoint.

Albert Flores

Louis Vuitton

Frequently Asked Questions

Everything you need to know about CSA and how it transforms your customer service

What is CSA and how does it work?

CSA (Customer Service AI Agent) is a unified platform that brings Instagram, WhatsApp, Messenger, TikTok, web chat, and email into one inbox. It learns from your knowledge base to respond accurately, and hands off to the right human with full context when needed.

How does CSA learn about my business?

CSA trains on your specific business data including product catalogs, service information, HR policies, and internal SOPs. It provides accurate, contextual responses that match your brand voice across channels.

Can CSA handle both customer and internal communications?

Yes. CSA manages customer sales and support, social media engagement, and internal requests like IT and HR — all in one place.

What integrations does CSA support?

CSA integrates with Instagram, WhatsApp, Messenger, TikTok, web chat, and email out of the box. It also connects to your CRM, helpdesk, HRIS, and booking tools via secure APIs.

How does the AI-to-human handoff work?

CSA determines when to answer automatically and when human expertise is needed, and transfers with full context so customers never repeat themselves.

Is this suitable for existing Emojot customers?

Yes. CSA is powered by Emojot and enhances existing deployments with unified messaging, AI automation, and ticketing workflows.

Ready to tailor CSA to your customer journey?

Connect with a product specialist to walk through workflows, map conversation volumes, and craft the rollout that fits your support goals.

Book a Demo